Shipping policy

KRYON Store Policy: Global Dispatch & Returns

Global Dispatch & Fulfillment Architecture

  • Processing Window: Orders undergo automated security clearance and hardware calibration within 24 to 48 hours of checkout.

  • Transit Timeline: Standard global fulfillment takes 5 to 10 business days post-dispatch.

  • Insured Routing: Every shipment is dispatched with 100% loss and damage insurance. Digital tracking feeds are pushed automatically via email or SMS upon outbound dock departure.

The 14-Day Evaluation & Return Protocol

  • 14-Day Evaluation Window: All KRYON hardware platforms, system components, and architectural kits are covered by a 14-day return window beginning from the verifiable date of delivery.

  • Eligibility Criteria: To qualify for a full refund, devices must be returned in pristine structural, operational, and cosmetic condition. All original factory packaging, internal protective foam, optical eye shields, architecture cables, and protocol cards must be complete and undamaged.

  • Sanitation & Safety Verification: Bio-aesthetic systems and cutaneous contact hardware undergo laboratory inspection upon reverse transit to verify structural hygiene and electrical integrity prior to refund approval.

Return Authorization Workflow

  1. Initialize Request: Submit your order validation number and return intent to support@kryon.com within 14 calendar days of receiving your package.

  2. Dispatch Manifest: Our concierge network will issue a Return Authorization Manifest along with designated reverse routing instructions.

  3. Secure Repacking: Enclose the hardware within its original factory casing to prevent internal LED, sensor, or vacuum module damage during transit.

  4. Inspection & Refund: Once received and verified at our inspection center, eligible refunds are processed back to your original payment gateway within 5 to 7 business days.